Lulu

A points programme that drives loyalty and bigger orders

For five years, Lulu has used Caspeco’s POS, integrated with the Piggy loyalty platform. Guests collect points every time they dine—one krona equals one point. When a guest reaches 1,500 points, they automatically receive a voucher worth 140 SEK.

“ It has really led to larger orders, both from private guests and companies. The system with points has become a natural part of the guest experience.”

Digital membership cards, offers and newsletters

Lulu combines the points system with digital tools to stay connected with guests. A digital membership card gives 10% off, and with targeted newsletters and offers, Lulu stays top-of-mind with visitors.
The result? A growing base of regulars and repeat guests—something Navid sees as a direct outcome of their systematic loyalty work.

More efficient scheduling with Caspeco’s workforce tools

It’s not just the guest journey that’s been streamlined. Caspeco’s back office and workforce system play a key role in optimising staffing based on demand and season.

With better control of scheduling and staff costs, we’ve been able to increase our revenue. You can easily staff up for peak times—which makes a big difference for both service and profitability.